Last Updated: July 24, 2026

Thank you for shopping with us. We are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.

1. Return Eligibility

Products may be returned within 7 calendar days from the date of delivery, provided that:

• The product is unused, unworn, unwashed, and in its original condition.
• All original packaging, tags, labels, manuals, accessories, and complimentary items are included.
• The product is free from damage caused by misuse, improper handling, or negligence.
• A valid invoice, receipt, or order confirmation is provided.

We reserve the right to reject any return request that does not meet the above conditions.

2. Non-Returnable Items

The following items are generally not eligible for return:

• Products that have been used, damaged, or altered after delivery.
• Customized or personalized products.
• Digital products or downloadable content.
• Gift cards, vouchers, or promotional items.
• Clearance, final sale, or non-returnable items clearly marked at the time of purchase.
• Products returned without original packaging or proof of purchase.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please notify our customer support team within 48 hours of delivery.

To process your request, you may be asked to provide:

• Your order number.
• Clear photographs or videos of the product.
• Images of the packaging and shipping label.
• A brief description of the issue.

After verification, we will arrange a replacement, exchange, or refund, as applicable.

4. Return Request Process

To initiate a return:

1. Contact our customer support team with your order details.
2. Wait for return authorization and instructions.
3. Securely pack the product in its original packaging.
4. Ship the product to the address provided by our support team.
5. Once received, the product will undergo a quality inspection.

Unauthorized returns may not be accepted.

5. Inspection and Approval

All returned products are inspected upon receipt. The inspection process generally takes 2–5 business days.

If the return is approved, we will notify you via email or phone.

If the product does not meet our return conditions, it may be returned to you without a refund.

6. Refund Process

Once your return is approved:

• Refunds will be processed using the original payment method whenever possible.
• Processing times typically range from 5–10 business days, depending on your payment provider or bank.
• Shipping charges, cash-on-delivery fees, taxes, and other service charges are generally non-refundable unless the return is due to our error.

7. Exchange Policy

Eligible products may be exchanged for:

• A different size.
• A different color (subject to availability).
• The same product if the original item is defective or damaged.

Exchange requests are subject to stock availability.

8. Return Shipping

• If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.
• For returns due to a change of mind or other customer-related reasons, the customer is responsible for return shipping charges unless otherwise stated.

9. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return procedure after delivery, if eligible.

10. Fraud Prevention

We reserve the right to refuse returns or refunds in cases involving:

• Excessive or repeated return requests.
• Suspected fraudulent activity.
• Misuse of our return policy.
• Returns of products that have been intentionally damaged.

11. Limitation of Liability

Our liability is limited to the purchase price of the returned product. We are not responsible for indirect, incidental, or consequential losses arising from the use of our products.

12. Changes to This Policy

We may update this Return Policy from time to time without prior notice. The revised version will be published on our website with the updated effective date.

13. Contact Us

If you have any questions regarding this Return Policy or wish to initiate a return, please contact our customer support team through the contact details available on our website.